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Table of content:

  • Article 1 - Definitions
  • Article 2 - Identity of the entrepreneur
  • Article 3 - Applicability
  • Article 4 - The offer
  • Article 5 - The agreement
  • Article 6 - Right of withdrawal
  • Article 7 - Obligations of the consumer during the reflection period
  • Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
  • Article 9 - Obligations of the entrepreneur in the event of withdrawal
  • Article 1 - Definitions
  • Article 2 - Identity of the entrepreneur
  • Article 3 - Applicability
  • Article 4 - The offer
  • Article 5 - The agreement
  • Article 6 - Right of withdrawal
  • Article 7 - Obligations of the consumer during the reflection period
  • Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
  • Article 9 - Obligations of the entrepreneur in the event of withdrawal

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

Additional agreement :

An agreement whereby the consumer acquires products, digital content and/or services in connection with a distance contract and these items, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an agreement between the third party and the entrepreneur

Reflection period :

The period within which the consumer can make use of his right of withdrawal

Consumer :

the natural person who does not act for purposes related to his trade, business, craft or profession

Day :

calendar day

Digital content :

data produced and delivered in digital form

Duration agreement :

an agreement that extends to the regular delivery of goods, services and/or digital content during a certain period;

Durable data carrier :

any tool - including e-mail - that enables the consumer or entrepreneur to store information that is personally addressed to him in a way that future consultation or use during a period that is tailored to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information

Right of withdrawal :

the consumer's option to waive the distance contract within the cooling-off period

Entrepreneur :

the natural or legal person who offers products, (access to) digital content and/or services to consumers at a distance

Distance contract :

an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products, digital content and/or services, whereby exclusive or joint use is made up to and including the conclusion of the agreement. one or more techniques for distance communication

Model withdrawal form :

the European model withdrawal form included in Appendix I of these terms and conditions. Annex I does not have to be made available if the consumer has no right of withdrawal with regard to his order

Technique for distance communication :


means that can be used for concluding an agreement, without the consumer and entrepreneur having to meet in the same room at the same time.