How much shipping costs do I pay?
The shipping costs are 4.95 euros for orders up to 50 euros. No shipping costs will be charged for orders above 50 euros. This applies to both deliveries in the Netherlands and Belgium.
How fast is delivery?
The expected delivery time is shown for each product. If you still have questions about the delivery time, you can contact customer service at firstname.lastname@example.org . The stated expected delivery time starts after receipt of payment.
Can I have my package delivered to an address other than the billing address?
Yes. In the ordering process you can choose a different delivery address
What happens when I order multiple products with different delivery times?
We wait until the order is complete, so that we can send it to you in one go. If you prefer to receive a product sooner, please contact our customer service at email@example.com.
Can I track the status of my order?
At the time of shipment you will automatically receive an email with the tracking information. This way you can see exactly what the status of your order is and where the package is.
Who delivers my order?
All deliveries are made with PostNL or DPD. They will deliver your order during the day to the shipping address you specified. Tip: You can also have your order delivered to your work, so you can be sure that you will receive it quickly.
For special and heavy shipments, we can call on the services of another carrier.
What if I'm not at home?
If you are not able to receive your order, when the delivery service offers it, the delivery person will leave a notification. This is usually done by means of a note or card in the letterbox. It is also possible that the delivery person delivers your package to the neighbors. You can also follow the progress of your delivery through the track and trace data sent. This also shows what happens to your package if you have not been able to receive it.
Can I make a delivery appointment?
Unfortunately it is not possible to make a delivery appointment. We depend on the driver route of the delivery services.